Remind users to create tickets

Send an automatic message in Slack to remind users to create a new Jira ticket when they message a specific channel

What’s it handy for?

Configure an automatic message to remind users of the internal process and provide a button to create a new ticket.

‍

A few uses for this workflow:

Teach users how to get support in Slack
Eliminate the time wasted by agents reminding users to create tickets
Send users information on internal policies and workflows

‍

Configure your channel and enable the auto-remind feature and customize the message with advanced options.

‍

To get started:

Install HelpDesk+ to your Slack workspace
Invite the app to your channels
Create an Agent channel and configure for ticket notifications

‍

See it in action:

Remind users with a custom message and button to create a ticket

Default remind message with no custom text

Was this tip useful?

Thanks so much for your feedback!

Oops! Something went wrong while submitting the form.

Thanks so much for your feedback!

Oops! Something went wrong while submitting the form.

Related Tips

Approve Requests from the Helpdesk+ Home Tab

HelpDesk+ for Slack

Easily approve or deny requests assigned to you from the Helpdesk+ Home Tab.

Issue deferment with knowledge-base integration

HelpDesk+ for Slack

Streamline ticket resolution by enabling users to find documented answers quickly.

Sync chats between Slack and JSM

HelpDesk+ for Slack

Automatically sync conversations in Slack with tickets in Jira Service Manageme to keep everyone on the same page.

Automatically Respond to Messages in Support Channel

HelpDesk+ for Slack

Automatically respond when a user sends a message to a support channel.