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Automatically Create Issues In A Support Channel
Automatically create issues when a user sends a message to a support channel
What’s it handy for?
For common support inquiries like onboarding and setup, HD+ will automatically create a ticket when a user messages a channel.
Use cases:
- Onboarding
- Credential retrieval
- Any other commonly-performed task by the Support team
Add HelpDesk+ to your channel and configure for auto-creation in a few easy steps.
To get started:
- Install Helpdesk+ to your workspace
- Connect to Jira
- Navigate to the channel to have auto-create functionality enabled
- Invite the Helpdesk+ bot to your channel
- Select Support Channel
- Select Configure
- Select one issue type - this will be the issue type that the bot creates
- Check the box next to Auto Create
- Click Submit
See it in action:
Auto Create setup:
Auto Create in action:
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This tip uses:
HelpDesk+
Prep
Under 10 minutes
Slack skill level
Beginner
Results:
The support channel will automatically create an issue for each message sent to it
Built for:
Support teams who want to automate commonly-performed tasks
This workflow requires an app
HelpDesk+
Chat first ITSM support
Learn How to use
