All workflows

Auto-create a ticket for each message

Automatically create a Jira support ticket whenever a user messages your team in a specific Slack channel.

What’s it handy for?

Create a ticket in a specific service desk whenever a user sends a message to a channel.

A few uses for this workflow:

  • Support: Create a generic ticket automatically for each message
  • Management: Track all ticket activity by ensuring there is a ticket for each interaction.
  • Organizations: Improve support ratings from employees and streamline process.

Add HelpDesk+ to your channel and configure for auto-creation in a few easy steps.

See it in action:

Ticket automatically created from a message in a channel

Auto-create channel configuration

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